Terms & Conditions

Account Responsibilities

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as specified in our Refund Policy
• You authorize us to charge your payment method for recurring subscription fees
• Prices may change with 30 days advance notice

Payment Terms

You agree to pay all applicable fees and taxes. Failure to pay may result in suspension or termination of your account. We accept major credit cards and other payment methods as displayed on our platform.

Meta Platform Compliance

• You must comply with Meta's WhatsApp Business Policy (https://www.whatsapp.com/legal/business-policy), WhatsApp Commerce Policy (https://www.whatsapp.com/legal/commerce-policy), and Instagram Platform Policy (https://developers.facebook.com/terms).
• You must have a valid Meta Business Portfolio (formerly Business Manager) and comply with Meta's business verification requirements.
• You are responsible for obtaining proper opt-in consent from recipients before sending WhatsApp messages, as required by Meta's policies and applicable laws.
• You must not use messaging features to send spam, unsolicited marketing without consent, or content that violates Meta's policies.
• Meta may restrict or revoke your messaging access if you violate their policies. We are not responsible for actions taken by Meta against your account.

Messaging Costs & Billing

• WhatsApp Business messaging uses Meta's conversation-based pricing model. Conversation fees are charged by Meta directly to your Meta Business account — 1bi0 does not charge additional fees for message delivery.
• Meta provides 1,000 free service conversations per month. Beyond this, costs vary by conversation category (Marketing, Utility, Authentication, Service) and country.
• You are solely responsible for maintaining a valid payment method in your Meta Business account and for all Meta messaging charges incurred.
• Instagram messaging does not currently have per-message fees from Meta, but this may change per Meta's policies.
• Our platform subscription fees (for the WhatsApp or Instagram modules) are separate from Meta's conversation charges.

Messaging Data Handling

• Messages sent and received through our platform are stored in our database to provide conversation history, analytics, and business continuity.
• Your Meta API access tokens are encrypted at rest (AES-256-GCM). We never share your tokens with third parties.
• You can disconnect your messaging accounts at any time from Settings. Disconnection preserves history but stops message flow.
• Full data deletion (including all messages and contacts) can be requested through Meta's data deletion process or by contacting us directly.
• We process messaging data as a data processor on your behalf. You remain the data controller responsible for your customer communications.

Messaging Limitations

• WhatsApp Business API has messaging limits based on your phone number quality rating and tier (1K, 10K, 100K, or unlimited messages per day).
• You can only initiate conversations with customers using pre-approved message templates. Free-form messages can only be sent within a 24-hour customer service window after the customer messages you first.
• Meta may impose additional rate limits, quality restrictions, or policy changes that affect messaging functionality. We will make reasonable efforts to adapt to such changes.
• Instagram messaging requires Advanced Access approval from Meta for the instagram_manage_messages permission. Standard Access has limited functionality.

AI Service Description

• 1bi0.ai is an AI-powered search portal that allows end users to discover businesses, products, courses, and services across the 1bi0 platform.
• Each business may have a dedicated AI chatbot (accessible at yourbusiness.1bi0.ai) that can answer customer queries using the business's own data.
• AI features may also be integrated into WhatsApp and Instagram messaging for automated customer responses.
• Core AI features use self-hosted, open-source AI models processed entirely on our infrastructure in India.

AI Accuracy Disclaimer

• AI-generated responses are provided for informational purposes only and may contain inaccuracies, errors, or outdated information.
• AI responses do NOT constitute professional, legal, medical, financial, or any other form of expert advice.
• You acknowledge that AI technology has inherent limitations and should not be solely relied upon for business-critical decisions.
• We do not guarantee the accuracy, completeness, or reliability of any AI-generated content.
• You are responsible for verifying any information provided by AI features before acting on it.

AI Acceptable Use

• You must not use AI features to generate, distribute, or promote illegal, harmful, abusive, or misleading content.
• You must not attempt to manipulate, jailbreak, or exploit AI models to bypass safety measures or generate prohibited content.
• You must not use AI features for automated spam, phishing, or social engineering attacks.
• You must not reverse-engineer, extract, or attempt to access the underlying AI models or their weights.
• You must not use AI chatbots to impersonate real individuals, government entities, or emergency services.

AI Liability

• 1bi0 Technologies LLP is NOT liable for any actions taken, decisions made, or losses incurred based on AI-generated responses.
• Business owners are responsible for reviewing and monitoring AI chatbot responses provided to their customers.
• We are not liable for any inaccurate product information, pricing errors, or misleading responses generated by AI from your business data.
• If AI features are integrated with WhatsApp or Instagram, standard messaging platform terms and Meta compliance requirements continue to apply.

Premium AI Features

• We may offer premium AI tiers that use third-party AI models (such as Claude by Anthropic or GPT by OpenAI) for enhanced quality.
• Premium AI features may incur additional charges based on usage (per-query or per-token billing). Pricing will be clearly communicated before activation.
• When using premium AI features, your queries are processed by the respective third-party AI provider and are subject to their terms of service and privacy policies.
• You can opt out of premium AI features at any time and revert to self-hosted AI models at no additional cost.

AI Data & Content Ownership

• You retain full ownership of your business data that is used to power AI features.
• AI-generated responses are not claimed as intellectual property by 1bi0 Technologies LLP. However, they are also not guaranteed to be original or free of third-party intellectual property.
• We do not use your data to train or fine-tune AI models. Your data is only used at query time to generate contextual responses.
• You may request removal of your business data from AI search indexes at any time through your account settings.

Prohibited Activities

• Violate any applicable laws, regulations, or third-party rights
• Upload or transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Engage in fraudulent activities or misrepresentation
• Send spam, unsolicited communications, or bulk messages via WhatsApp, Instagram, or any other channel
• Send WhatsApp messages without proper recipient opt-in consent
• Use messaging features to distribute prohibited content as defined by Meta's policies
• Collect or harvest user data without consent
• Use AI features to generate harmful, misleading, defamatory, or illegal content
• Attempt to extract, reverse-engineer, or copy AI model weights or training data
• Use the Services for any illegal or unauthorized purpose